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Definition: The Key Performance Indicator (KPI) tag is a visual element that allows you to group/label tickets into specific KPIs.

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How to add a KPI tag to a ticket

Here’s how to add a KPI tag:

1. First open a backlog ticket.
2. Navigate to the KPI section in the backlog ticket.
3. Click on the [+ Add KPIs] button
4. Search or select from existing KPIs, and voila you have adding at KPI to your ticket!

How to create a new KPI tag

Here’s how to create a new KPI tag:

1. First open a backlog ticket.
2. Navigate to the KPI section in the backlog ticket.
3. Click on the [+ Add KPIs] button.
4. Click on the [+ Create new KPI] button.
5. Fill out the Metric field with the name of the KPI.