The Dashboard is your central hub for understanding your customer experience. It brings together all the key information about your customer journeys, helping you turn observations into actionable improvements.
Here’s a breakdown of the widgets that make up your dashboard:
The Recent Insights widget provides an up-to-date snapshot of the latest findings and insights that require attention. This widget helps you stay informed with the most recent data so that you can make timely, data-driven decisions without having to dig through your insights.
The Backlog vs. Insights by Channel widget helps you compare and monitor the volume of backlog tickets (optimisations, issues, and business cases) against insights, by each channel (e.g., email, website, social media, etc.).
The Tickets due this week widget shows all backlog tickets that are due to be completed within the current week. It helps you quickly see which tickets need your attention before the end of the week. The widget includes important details like the ticket’s type, title, channel, due date, priority, and who is responsible for resolving it. This allows you to stay organized and on top of any upcoming deadlines.
